FAQs
FAQS
TOP 3 FAQs
Is shipping free?
Yes, shipping is free on orders over €30 within the Spanish peninsula. Shipping to the Canary Islands and other islands is not included in the free shipping promotion, but you can see the shipping cost when placing your order.
Are my capsules compatible with all Nespresso machines?
Yes, our capsules are fully compatible with Nespresso machines , which allows you to enjoy a quality cup of coffee without complications.
How to choose the type of coffee roast?
The type of coffee roast depends on your personal taste and aroma preferences. We offer two main options for you:
Soft roast : Ideal for those who prefer a coffee with a more fruity flavor profile and bright acidity. The soft roast highlights the natural characteristics of the bean, which allows you to enjoy a more delicate and aromatic coffee.
Shipping
How long does shipping take?
The delivery time depends on your location, but generally, orders within the peninsula are delivered in 1-2 working days . If you live on the islands or in a remote location, the delivery time may vary.
Do you ship internationally?
Currently, we ship to Europe . If you want information about costs and delivery times in your country, please contact us .
Coffee
Why is coffee grinding important?
Grinding is crucial for proper extraction of the coffee and, therefore, to obtain the best flavor. Our capsules are designed to offer an optimal experience, using a specific grind for each type of coffee. If you were to grind the coffee at home, the type of grind and its freshness would be key to enjoying a cup of coffee with the best quality.
Where does our coffee come from?
We work exclusively with 100% Arabica specialty coffee from the best origins, carefully selected to offer you a unique experience in each cup. Our grains come from Brazil , Colombia , Mexico , Ethiopia , Nicaragua , Peru , Burundi , Ecuador , El Salvador , Guatemala , Kenya and Rwanda . Each region brings unique characteristics to our coffees, and each variety is grown in the best conditions with maximum respect for the environment.
How is our test process?
Our coffee beans are roasted by hand to bring out their natural flavor. Each variety has a unique profile and our roast is designed to preserve and enhance the characteristics of each origin. We believe that good coffee does not need additives, only the perfect roast.
Capsules
Why the 40 capsule format?
We chose this format to reduce waste and minimize environmental impact. By opting for a single container with 40 capsules , we help reduce the number of smaller containers, optimizing transport and reducing the carbon footprint.
Are the capsules really biodegradable?
Yes, our capsules are 100% biodegradable and compostable , which means that they decompose naturally and do not generate harmful waste for the environment. In addition, our packaging is recyclable, which further contributes to reducing the environmental impact.
How can I store my capsules to maintain their freshness?
To preserve the freshness and quality of your capsules, we recommend storing them in a dry, cool place away from direct light. Make sure the package is well sealed to prevent air from affecting the flavor.